Sandman Hotel Group
  • 08-Jan-2020 to 08-Mar-2020 (PST)
  • GBR
  • Full Time

The Sandman Signature Newcastle Hotel are looking to recruit a Guest Service Agent to join a fantastic team at their 4 star 170 bedroom establishment in Newcastle City Centre. 

Join our team and enjoy the many benefits of working for a growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

JOB REQUIREMENTS:

  • Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred
  • 1 year of experience as a Hotel Front Desk Clerk preferred
  • Experience in all aspects of customer service and people management
  • Strong working knowledge of accounting practices and principles
  • Ability to analyse and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
  • Exceptional conflict resolution, negotiation, and objection handling skills
  • Able to effectively communicate both verbally and in writing
  • High level of proficiency with Microsoft and Maestro software packages

DUTIES:

  • Responsible for checking guests in and out of the Hotel.
  • Issues room keys, pamphlets, discount cards, etc.
  • Answers various questions from guests and arranges transportation for guests.
  • Computes bills, collects payment and makes change for guests.
  • Runs various reports on the computer for management.
  • Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
  • Print updated in-house, arrival, departure, and room status reports every two hours
  • Check all unresolved departures.
  • Ensure Front Desk is stocked with any items guests may require before Housekeeping leaves for the day.
  • Write all wake-up call requests on specified form and enter on switchboard.
  • Complete welcome calls.
  • Clean and tidy front desk area.
  • Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
  • Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
  • As a front-line worker, present a positive and professional image of the organisation to all visitors, suppliers, inquiries, and other interactions.
  • Provide information to staff and/or clients about special activities.
  • Observe and report any security issues to the Manager.

APPLICABLE SKILLS:

  • Excellent customer relations.
  • Must have time-management skills.
  • Adaptable to change and be able to handle multiple priorities under pressure.
  • Eager and focused to exceed guest expectations.

We offer a great working environment and competitive salary as well as advancement opportunities as we grow our brand in the UK.  

SUMMATION:

Please apply by way of submission of a CV and covering letter. Submission of this does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in UK to apply.

**We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**

Sandman Hotel Group
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