Sandman Hotel Group
  • 13-Oct-2021 to 12-Dec-2021 (PST)
  • GBR
  • £9.09
  • Hourly
  • Full Time

We now have an exciting opportunity for a Guest Service Agent to act as the Hotel's front line in welcoming our guests. You will be the human face of the business so a warm and genuine personality is essential. Experience in hotel reception is desirable although absolutely not a requirement; a sunny disposition, impeccable communication skills, smart appearance and a genuine pro-active passion for service are the key attributes we will be looking for.

Casual Part-Time subject to business needs - National Minimum Wage


  • Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
  • 1 year of experience as a Hotel Front Desk Clerk Preferred
  • Experience in all aspects of customer service and people management
  • Strong working knowledge of accounting practices and principles
  • Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
  • Exceptional conflict resolution, negotiation, and objection handling skills
  • Able to effectively communicate both verbally and in writing
  • High level of proficiency with Microsoft and Maestro software packages


  • Excellent customer relations.
  • Must have time-management skills.
  • Adaptable to change and be able to handle multiple priorities under pressure.
  • Eager and focused to exceed guest expectations.


Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in UK to apply.

**Applications will not be accepted via email or in person.

**We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**


Sandman Hotel Group
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