We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS FROM DAY 1

• 20 days holiday per annum
• Flexible schedule
• Free Parking whilst on shift
• Free Meal on Duty
• Gym Access
• Free Golf
• Rewards and recognition
• Growth opportunities
• Dedicated Training Programme
• Employee & Immediate Family Assistance Programme
• Referral Bonus starting at £250

PERKS AFTER 3 MONTHS

• Team, Friends and Family Hotel rates
• Up to 40% of food discounts
• ½ price lift tickets at Grouse Mountain and Revelstoke Mountain Resort
• Dallas Stars NHL Game discounts

PERKS AFTER 12 MONTHS

• X3 complimentary nights stays to use in the UK, Ireland or North America

SCOPE AND GENERAL PURPOSE OF THE JOB

To ensure the efficient and smooth running and administration of all activities in the Hotel & Golf Links at night. To work alongside the Night Manager and Night Team and be responsible for all hotel operations during overnight shift hours, focusing on Front Office operations, night audit and hotel safety/security. The Night Manager will assist the Night Manager in all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures. The Night Manager provides leadership and support to all members of the Night Team and enforces Portmarnock Hotel & Golf Link's Operational Standards. The Night Manager ensures the highest standards of guest care and customer satisfaction are maintained at all times.

QUALITY STANDARDS

1. To implement and carry out all tasks in accordance with procedures as outlined in the Nights Standards Manual.

2. To have a comprehensive knowledge and actively promote all hotel & golf links facilities.

3. To ensure that all aspects of invoicing, security and cash handling are followed at all times in accordance with the Hotel & Golf Links Policy.

4. To ensure the highest standards of presentation and cleanliness of the Hotel & Golf Links are maintained at night.

5. To carry out all necessary tasks pertaining to Night Audits, including relevant reports and cash procedures.

6. Implement and train all night team members on agreed procedures.

7. Supervise the night team members, ensuring that they carry out all duties assigned to them.

8. To ensure all tasks and checklists are actioned and completed during shift.

9. Deal with all customer queries at the Front Desk, including wake-up calls, taxis & newspapers.

10. To ensure that the Hotel & Golf Links is secure at all times, and safe for guests e.g. that no emergency exits are blocked.

FINANCE

1. Bring any issues to the attention of the Front Office Manager.

2. Oversee invoices/statements as required.

3. Issue Trial Balance, Managers and Guest Ledger reports.

COMMUNICATION

1. To bring customer comments or issues to the attention of your Manager.

2. To maintain effective communications with all other Departments with specific attention to Front Office and Accounts.

3. To ensure that all guests are greeted with a friendly welcome and offered the highest standards of guest care and customer satisfaction throughout their stay.

4. Handle and resolve customer complaints, following through to ensure the highest levels of guest satisfaction.

5. Communicate with the Night Manager regarding to any issues and all other relevant business.

6. To identify maintenance issues and report accordingly.

HEALTH AND SAFETY

1. To have full knowledge of and be able to act upon the Hotel & Golf Links Fire and Health and Safety Procedures.

2. To complete all duties and tasks with due care for the Health and Safety of yourself and other employees and guests.

3. To ensure the highest standards of personal presentation whilst wearing the company supplied uniform, in accordance with Department Standards Manual.

4. To report and where necessary take action on incidents, accidents and fire loss or damage.

OCCASIONAL DUTIES

• To carry out any other reasonable duties as requested by a member of the management team.
• Attend meetings.
• Attend Hotel & Golf Links Training.

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in Ireland to apply.

**Applications will not be accepted via email or in person.

**We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**

**ABSOLUTELY NO PHONE CALLS PLEASE**